- Return Policy
Returns and Credit
We guarantee 100% satisfaction. Before returning any product, please call Customer Service at 305-814-5151 for return instructions. We will replace the product, issue a credit or offer a refund for the product within a 14-day period except shipping charges. Items listed as short-term promotional use products and custom imprint products are excluded. Due to the nature of Car Bows, returns are not accepted, unless product arrives damaged which case we must be notified same day of arrival, and returned same or next day. The cost for all return is responsibility of the buyer unless in case of damage.
Authorized returns must be sent to us prepaid, in the original cartons.
Upon receipt of goods, if damage exists, please do the following :
1. Retain the original shipping carton
2. Contact our customer service department 305-814-5151 We will re-ship your order at no charge, and file a claim with the delivery carrier.